Effective Date: February 20 2026
The Wellness Trinity LLC, DBA The Wellness Trinity Store (“Company,” “we,” “us,” or “our”), located in Toronto, Washington, is committed to protecting your privacy and maintaining the security of your personal information.
This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit thewellnesstrinitystore.com, purchase products, book consultations, submit health information, or communicate with us via phone or SMS.
If you do not agree with this policy, please do not use our services.
We collect the following categories of information:
Full name
Email address
Phone number
Billing address
Date of birth
Payment information (processed securely via Square)
When voluntarily provided through intake forms, consultations, or lab requests:
Health history
Symptoms
Lifestyle data
Lab data (stored through third-party HIPAA-compliant lab portals)
Collected automatically through:
Google Analytics
Meta Platforms (Facebook Pixel)
Website cookies
IP address
Device type
Browser type
When you contact us or opt into messaging:
SMS logs
Email correspondence
Call recordings (via Retell AI)
We use your information to:
Provide consultations and wellness services
Process orders and payments
Send appointment reminders
Send order confirmations
Deliver marketing promotions
Conduct re-engagement/reactivation outreach
Improve website performance
Comply with legal obligations
We do not guarantee health outcomes.
By submitting your phone number through our website, booking forms, checkout pages, or other opt-in methods, you consent to receive:
Appointment reminders
Order confirmations
Marketing promotions
Re-engagement messages
Message frequency varies.
SMS consent is not a condition of purchase.
We do not share or sell phone numbers for third-party marketing.
Users may opt out at any time.
Reply:
STOP to unsubscribe
HELP for assistance
Or contact us at:
📧 support@thewellnesstrinity.com
📞 510-737-8970
Message and data rates may apply.
Messaging is delivered through:
GoHighLevel
Twilio
Telnyx
Retell AI
Carriers are not liable for delayed or undelivered messages.
We record calls for quality assurance, training, and documentation purposes.
We provide notice before recording.
Some calls may be conducted or assisted by AI voice agents powered by:
Retell AI
ElevenLabs
AI usage is disclosed at the beginning of applicable calls.
All payment transactions are encrypted and processed securely via Square.
We do not store full payment card details on our servers.
Some lab services are physician-ordered and processed through third-party HIPAA-compliant systems. Lab results are stored on secure third-party lab portals.
While we take commercially reasonable safeguards, we are not a hospital or insurance provider.
Information submitted through website forms is not intended for emergency medical communication.
We may share information with:
Payment processors
Lab service providers
Email marketing platforms (e.g., Mailchimp)
CRM systems (GoHighLevel)
Practice management software (Practice Better)
We do not sell personal information.
We retain personal data indefinitely unless:
A user submits a verified deletion request
Legal obligations require otherwise
If you are a California resident, you have the right to:
Request access to your personal data
Request deletion of personal data
Request disclosure of data collection practices
To submit a request:
📧 support@thewellnesstrinity.com
We will verify identity before fulfilling requests.
We do not discriminate against users for exercising privacy rights.
We use cookies and similar tracking technologies for:
Website analytics
Advertising optimization
User behavior analysis
Users may disable cookies through browser settings.
We implement:
SSL encryption
Encrypted payment gateways
HIPAA-compliant lab systems
Secure CRM platforms
However, no electronic transmission is 100% secure.
We do not knowingly collect data from children under 13.
We reserve the right to update this Privacy Policy at any time. Updates will be posted on this page with a revised effective date.
The Wellness Trinity LLC
DBA The Wellness Trinity Store
Toronto, Washington
📧 support@thewellnesstrinity.com
📞 510-737-8970
Business Hours: 9:00 AM – 5:00 PM (Pacific Time)
