TERMS OF SERVICE
Effective Date: February 20 2026
These Terms of Service (“Terms”) govern your access to and use of the website thewellnesstrinitystore.com, services, products, consultations, SMS communications, and phone interactions provided by:
The Wellness Trinity LLC
DBA The Wellness Trinity Store
Toronto, Washington
Email: support@thewellnesstrinity.com
Phone: 510-737-8970
By accessing this website, purchasing products, booking consultations, submitting health information, or opting into SMS communications, you agree to be legally bound by these Terms.
If you do not agree, do not use our services.
1. Nature of Services – Educational Use Only
The Wellness Trinity provides:
Educational wellness consultations
Physician-ordered lab facilitation
Nutritional supplement products
Wellness education programs
All services are for educational and informational purposes only.
We do not diagnose, treat, cure, or prevent disease.
Nothing provided through this website, consultations, lab interpretation, or supplement guidance constitutes medical advice.
Always consult your licensed healthcare provider before making health decisions.
2. No Guaranteed Results
Individual results vary.
We make no guarantees regarding outcomes, health improvements, financial improvements, or personal transformation.
Testimonials displayed on our website or marketing materials are individual experiences and are not typical results.
3. Eligibility
You must be at least 18 years old to:
Purchase products
Book consultations
Opt into SMS messaging
Submit health information
By using our services, you represent that you are 18 years or older.
4. Purchases & Refund Policy
A. Consultations, Labs, Digital Services
All sales are final.
No refunds are provided for:
Consultations
Lab testing
Digital services
Educational programs
B. Supplements
We offer a 30-day return policy on unopened supplement products.
Conditions:
Product must be sealed and unused
Returned within 30 days of delivery
Customer responsible for return shipping
Refunds are processed once product is received and inspected.
5. Shipping Disclaimer
Some products are fulfilled directly by third-party vendors.
We are not responsible for:
Shipping carrier delays
Lost or stolen packages after confirmed delivery
Customs delays (international shipping is not offered)
Risk of loss transfers upon shipment.
6. Payment Processing
Payments are securely processed through Square.
We do not store full credit card information.
By submitting payment, you authorize us to charge the payment method provided.
7. Mandatory Dispute Resolution (Pre-Chargeback Requirement)
Before initiating any chargeback or payment dispute, you agree to:
Contact us in writing at support@thewellnesstrinity.com
Allow 30 days to resolve the dispute in good faith
Failure to follow this process constitutes breach of these Terms.
8. Binding Arbitration & Class Action Waiver
Any dispute arising out of or relating to these Terms shall be resolved through binding arbitration in the State of Washington.
You agree:
Arbitration replaces the right to sue in court
No jury trial
No participation in class actions
Claims must be brought individually
This arbitration agreement survives termination of services.
9. Limitation of Liability
To the fullest extent permitted by law:
Our total liability shall not exceed the amount paid by you to us in the 30 days preceding the claim.
We are not liable for:
Indirect damages
Consequential damages
Lost profits
Emotional distress
Health complications resulting from independent decisions
10. SMS Terms & Conditions (A2P & TCPA Compliant)
By opting in to receive SMS messages from The Wellness Trinity, you consent to receive recurring automated marketing and informational messages.
These may include:
Appointment reminders
Order confirmations
Promotional offers
Re-engagement communications
Message frequency varies.
Message and data rates may apply.
Reply STOP to cancel at any time.
Reply HELP for assistance.
Carriers are not liable for delayed or undelivered messages.
You must be 18 years or older to opt in.
Consent is not a condition of purchase.
For details on how we collect and use information, see our Privacy Policy:
[Insert Link to Privacy Policy]
Messaging services may be delivered via:
GoHighLevel
Twilio
Telnyx
Retell AI
11. Phone Calls & AI Disclosure
Calls may be recorded for quality assurance and documentation.
We disclose recording at the beginning of calls.
Some communications may involve AI voice agents powered by:
Retell AI
ElevenLabs
By continuing the call after disclosure, you consent to recording and AI-assisted communication.
12. Intellectual Property
All content including:
Protocols
Educational materials
Graphics
Videos
Written content
Branding
Are the exclusive property of The Wellness Trinity LLC.
You may not:
Reproduce
Distribute
Resell protocols
Share proprietary materials
Copy copyrighted content
Without written consent.
13. Prohibited Conduct
You agree not to:
Harass staff
Abuse communication channels
Reverse engineer proprietary systems
Resell wellness protocols
Misuse lab services
Violation may result in service termination.
14. Health & Lab Disclaimer
Some labs are physician-ordered.
Lab interpretation provided by us is educational only and does not replace medical advice.
You are responsible for discussing results with your licensed healthcare provider.
15. Data & Privacy
Your use of our services is also governed by our Privacy Policy:
[Insert Link to Privacy Policy]
We comply with applicable federal and Washington State consumer protection laws.
16. Governing Law
These Terms are governed by the laws of the State of Washington, without regard to conflict of law principles.
17. Severability
If any provision is found unenforceable, the remaining provisions remain in full effect.
18. Changes to Terms
We reserve the right to update these Terms at any time. Continued use of services constitutes acceptance of modifications.
19. Contact Information
The Wellness Trinity LLC
DBA The Wellness Trinity Store
Toronto, Washington
Email: support@thewellnesstrinity.com
Phone: 510-737-8970
Business Hours: 9:00 AM – 5:00 PM (PT)
